How to Clear the TPM on Your Dell Laptop
Introduction
The Trusted Platform Module (TPM) is a hardware chip that provides security features to protect your computer. It can be used to store encryption keys, digital certificates, and other sensitive information. If you're having problems with your TPM, you may need to clear it.
Steps to Clear the TPM
To clear the TPM on your Dell laptop, follow these steps:
- Go to Start > Settings > Update & Security > Windows Security.
- Under Device security, select Security processor details.
- Select Security processor troubleshooting, and then under Clear TPM, select Clear TPM.
- You'll need to restart your device to complete the process.
Supported Dell Laptops
The following Dell laptops support TPM clearing:
- 100-14IBD
- 100-15IBD
- 100S-14IBR
- 110-17IKB
- 110-14IBR
- 110-15IBR
- 110-15ACL
- 110 Touch-15ACL
- 110-17ACL
- 300-14IBR
- 300-14ISK
- 300-15IBR
- 300-15ISK
- 300-17ISK
- 300S-14ISK
- 310S-15IKB
- 310S-14IKB
- 300-14IBR
- 300-15IBR
- 300S-11IBR
- 300S-14ISK
- 310-15ABR
- 305-15IHW
Additional Information
The TPM is not installed using the Intel Chipset Driver software or Intel Management Interface (MEI). The device is automatically supported in Windows 8 and Windows 10. The BIOS must be running in UEFI mode.
If you're still having problems with your TPM, you can contact Dell support for assistance.
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